About
How We Work
Our friendly and knowledgeable team are here to help at every stage in the process, from the first time you contact us.
We’re available on the phone or by email, or why not visit our showroom where we can show you our products and look at colours and designs together to help you make a decision. We will talk through each aspect of the job, and discuss your ideas and thoughts, giving advice if you need it.
Our Mission
Quality
We make sure that every window and door is of the highest quality.
Service
Customer service is at the heart of everything we do.
Choice
We strive to offer you the best choice of products to suit your style and budget.
After Care
Our friendly team are here to look after you at every stage.
Bespoke windows and doors, made to your exact requirements at our factory in Malton.
We don’t supply ‘off-the-shelf’ products – the majority of our products are manufactured in house by our team, who have a wealth of experience between them.
This means that we can advise you on every aspect of your new windows or doors. It also allows us to control every step of the process, and our factory supervisor carries out quality control checks as every product goes down the line, to make sure everything is just as you wanted it.
Our production line
Cutting Profiles
The cutting of the profile on the saw.
Welding the Frames
Creating the exact size and shape of your windows.
Drilling Holes
Ready for adding your choice of locks, handles, and hinges.
Sashes into Frames
Assembly of sashes into frames.
Finish with Beading
Adding the finishing touches.
Assembly
Care is taken at every stage.
Quality Control
Checking that everything is perfect!
Racking System
Into the racking system ready for delivery.
Delivery info
Once your order is ready one of our team will call you to let you know, and to discuss with you when would be a convenient day for us to deliver to you.
Your order will be delivered on our own vehicles by one of our drivers.
If you have a problem
We are very committed to providing all our customers with the highest quality products, and with a professional but friendly service.
Over the years we have built up friendships with our returning customers and we believe our after sales service is first class.
However, we know that at times things can go wrong – our team take any problem very seriously, and we will always endeavour to rectify issues swiftly. We go out of our way to help in any way we can.